Managed Services

Everything as a Service

“Managed services” is a popular buzzword in IT. Unfortunately, this means that the questions "What are managed services and what do they mean for me?" and "What should really be included in a managed service?" are often not answered at all, or result in different explanations. Yet a buzzword rarely has as much content to offer as this one!

At DTS, we confidently describe ourselves as true managed services experts. Hardly any other company has as much experience and knowledge in this area as we do. That’s why we want to explain to you here what WE mean by managed services and how YOU can benefit from them.

Stefan Seidel
Regional Director & Head of Sales - Technologies
+49 5221 1013-024 Contact

What are managed services?

Not every company can implement devices, IT infrastructure or IT solutions independently in the way that is actually required. Budgets and resources are often tight and it is essential to invest in the "right" technologies, processes and resources. What if you could outsource this challenge and get customized infrastructure, solutions and processes of the highest quality without any compromises? This can be scaled as required and enriched with additional added service values.

What are managed services at DTS?

As a central all-in-one partner, we already support 1400 customers with proven experts. The modular 24/7/365 managed services include all DTS business areas, the entire lifecycle and over 55 IT experts in a 24/7 shift system as well as over 35 specialists on call. We plan, implement, operate, protect and support around the clock. All in compliance with the EU GDPR and in hybrid scenarios - provided from our own certified German data centers.

Our Service. Your Success.

The plannable, flexible management of state-of-the-art IT gives our customers payable access to innovative technologies, the highest level of expertise and the best support. "Payable" means maximum savings in terms of costs and resources. We actively relieve the burden on our customers' IT, reduce complexity and allow our customers to concentrate fully on their core business.

Optimum value for money, strong service quality, technology that meets the highest compliance and IT standards - everything as a service!

Are you familiar with THESE challenges?

    A cyber security strategy is only effective if it can withstand modern cyber attacks. The "right" cyber security builds on the foundation of prevention, zero trust, detection & response, information exchange, and automation and ensures the greatest possible security as a unit with fixed processes, guidelines, and expert knowledge - it is integrated. For the entire cyber security lifecycle, you should have a partner at your side who specializes on the one hand and can develop an individual solution together with you on the other, no matter where you are on your path to increased cyber security.

    Operating your own IT infrastructure or IT solutions entails investment and process costs. We offer provisioning, installation, operation, monitoring, maintenance and much more through managed services. We also have project experience and best practices that make processes safer and faster. So you can reduce costs, save time and generate economies of scale,although and because the solutions are up-to-date and supported by real specialists.

    It is difficult to maintain competitiveness while coping with the increasing complexity of IT technologies and how to combine them. Increasingly complex architectures are often the response to the latest and future IT requirements. But introducing an IT solution entails updating it, customizing configurations, monitoring and linking it to other solutions. Many different solutions or infrastructures in the company have three consequences in particular: high costs, a lot of administration and management, and a lack of overview and expertise. Nevertheless, it is essential to stay up-to-date in order to follow market developments and maintain innovative strength – a dilemma that our managed services help to solve.

    You want to concentrate on your core tasks, relieve the burden on personnel and operate efficiently. A shortage of skilled workers, an IT department that is operating at full capacity – that’s where working with an IT service provider can be a real relief. But whether it’s IT or other IT-enabled essential business processes, managed services give you more resources to focus on those core businesses. At the same time, IT processes become more predictable and flexible, e.g. through SLAs.

    If certain areas of the company have to wait for IT tools because of time pressure, they will take matters into their own hands if necessary. The result is shadow IT, IT outside the official infrastructure and processes that must be avoided at all costs. It is an “unknown”, as are the vulnerabilities and attack points that come along with it. Managed services free up resources so that you can act faster or even proactively.

At a glance:

More core business for 1400 customers

... and less
challenges & stress

Central contact 24/7

for state-of-the-art IT infrastructures,
solutions & services

On duty around the clock!

over 55 experts in a 24/7 shift system
& over 35 specialists on call

Cost & resource savings

payable access to
leading know-how & best support

Increase competitiveness & innovation

for small, mid-sized & large customers

Customized definition of the scope of service

predictable, targeted, secure

All DTS managed services at a glance:

Automation & Optimization

Conserving resources through automation, greater efficiency in IT operations, streamlining IT processes, future-oriented IT strategies & optimization of IT infrastructure

Backup Health Check

We proactively support you in checking your backup hygiene!

Cloud Access & ISP

Development of a tailor-made strategy for reliable & secure cloud connection, requirements-based networking and optimization of data lines

Cloud Infrastructure

Flexible & scalable cloud infrastructure in certified German data centers, all GDPR-compliant and with computing power, storage, network & security resources as required

Cloud Security

The cloud is the future? But only "in secure"! With our concepts, solutions and services, we want to help you make the most of the potential of the cloud and at the same time find holistically secure environments and platforms.


Secure, mobile, high-performance, stable networking, with customized scenarios & leading cyber security

Data Management & Protection

Store data in a highly available & consistently secure manner, whether in your own data center or in the cloud

DDoS Multilayer Protection

As DTS, we provide you with continuous protection against DDoS attacks as a managed service with our market-leading solution.

Device as a Service

State-of-the-art devices, including the latest software & IT security, further added value services and everything on a monthly basis & from a single source!

Digital Workplace

Establishment of the digital workplace & implementation of mobility initiatives, with modular & customized solutions

Disaster Recovery

Holistic & customized disaster recovery concept for maximum availability

DTS Cloud

DTS Managed Multi Cloud from our own high-performance data centers, with state-of-the-art IT infrastructure, resilience, leading IT security & 24/7 operation with on-site technicians

DTS Cockpit

SEE, UNDERSTAND, ACT, VALIDATE & OPTIMIZE everything in your IT landscape centrally with the 24/7 Security Operations Platform. As your personal security coach, we take your IT security to a new level - all-in-one & as a managed service!

DTS Identity

One platform. All identities. Our platform for central IAM & CIAM is a single, secure portal for users & apps - for entire companies, their connections & customers. DTS Identity combines access control and rights & profile management - scalable from the German, certified DTS Cloud!

DTS Monitoring

Modern monitoring as a central platform for all OT & IT events, as partial or complete monitoring and diagnostics for your cross-site, IT-supported systems.

DTS Network Access Control (NAC)

Leading Zero Trust Network Access, for 20 years, through maximum visibility, control & monitoring of networks!


DTS Security Operations Center (SOC)

The DTS SOC provides a central IT security control center for 24/7/365 protection of your IT environment. It comprehensively monitors your IT infrastructure, collects, processes and analyzes data, searches for anomalies and attacks and manages possible countermeasures - proactive and preventive detection and response!

DTS Stadtwerke Cloud

Customer loyalty through the provision of flexible cloud storage for photos, videos, music & documents - a cloud developed with municipal utilities for public utilities

E-Mail Encryption

The secure exchange of emails should be a top priority, especially in terms of compliance. We enable simple and at the same time holistically secure email communication.

E-Mail Security

Together with our long-standing partner Proofpoint, we provide you with the world's leading solution for defending against targeted email attacks.

Endpoint Security

With Cortex XDR Prevent and Cortex XDR Pro from Palo Alto Networks, we offer you next-level detection and response - the only real, sustainable evolution of "antivirus".

Hardware Security Modul

An HSM is a dedicated crypto processor that has been specially developed to protect encryption keys over their entire life cycle. We help you to protect your cryptographic infrastructure with the help of HSMs.

Hyper Converged Systems

Consolidation of network, servers & storage into one unit for easy scaling and sustainable cost & administrative savings

Industrial Security

As DTS, we support you in every area of industrial security and make your IT future-proof - cybersecurity expertise, visibility, diagnostics, analysis and defense for your production environment.

Infinipoint Device Identity as a Service (DIaaS)

DIaaS provides the missing piece of the Zero Trust security model puzzle: the integrity of the device as a link between user identity and the application.

Information Security

We pursue a holistic approach to information security that considers not only technical but also infrastructural, organizational and personnel issues. We advise you, starting with the strategy, the corresponding guidelines and the resulting processes through to workshops about NIS2 and IT security solutions.

Managed Cloud Services

Modular, flexible and scalable services for planning & migration to the cloud or for 24/7 operation of your cloud environment

Managed Detection and Response (MDR)

Responding to modern threats requires new technologies, processes and expertise around the clock. Can you build and operate a highly skilled 24/7/365 team to ensure adequate threat detection and response? Managed Detection and Response (MDR) with DTS is the ideal solution for you.

Managed Firewall Services

The Managed Firewall Services from DTS are the ideal addition to your cybersecurity strategy. The modular components enable a customized combination of your preferred components.

Managed Infrastructure

Consulting, development and operation of high-performance IT infrastructure, incl. IT security, checks and support

Managed Kubernetes

Central management & orchestration of containers, Kubernetes clusters & workloads combined with reliable, secure operations and managed services

Managed Network

State-of-the-art network and components, including added service values and everything on a monthly basis & from a single source!

Managed Services for HPE Aruba Network LAN

We support you in every area of HPE Aruba Network LAN!

Managed Services for HPE Aruba Network WLAN

We support you in every area of HPE Aruba Network WLAN!

Managed Services for HPE Storage & SAN

We support you in every area of HPE Storage & SAN!

Managed Services for VMware Infrastructure

Review of the VMware environment, including health checks, updates & patches as well as reports & recommendations

Microsoft O365

O365 as an important component in your multi cloud solution & digitalization

Mobile Device Management (MDM)

Unify the management of all your mobile endpoints, including central application setting and compliance policies

Multi Factor Authentication

With our cloud-based, market-leading multi-factor authentication, we protect you from unauthorized access.

NetScaler Health Check Service

Analysis & evaluation of your Citrix ADC NetScaler load balancer, including health checks, configuration, log files as well as historical performance data & recommendations for performance improvement

Next-Generation Firewall

The most effective protection starts with a modern firewall that supports a prevention-focused, intelligent architecture. The leading Palo Alto Networks Next-Generation Firewall has been a leader in this field for 15 years and is constantly setting new standards.

Offensive Security Services

We offer you various cyber security assessments that put our experienced, certified IT experts in the role of an attacker. By simulating realistic and up-to-date attacks, your company is put to the test in order to uncover actual security gaps.

Patch & Client Management

With our Patch & Client Management, all processes, from rollout to necessary updates to ongoing administration, can be completely standardized and automated!

Private Cloud

A wide variety of scenarios in the private cloud, from setup to operation, from our DTS Managed Private Cloud to dedicated and secured cloud environments

Professional Services

No matter where you are in terms of cybersecurity, we will help you, even if you are just starting out - across the entire lifecycle, from idea and strategy, through planning and integration, to operations.

Public Clouds (AWS, Azure, GCP)

Development of a holistic cloud strategy in connection with the large hyperscalers & modular managed services

Secure Access Service Edge (SASE)

The SASE concept offers a comprehensive, secure, cloud-based, software-defined access solution for digital business transformation. It combines network and security services in a unified platform to protect users, applications and data everywhere.

Security Awareness Training

The “human factor” is a popular goal. For this reason, security awareness training is essential to reduce the likelihood of successful attacks through effective simulations and further training measures. Our Proofpoint Security Awareness Training (PSAT) is unique in this field!

Security Information and Event Management (SIEM)

SIEM is a great prevention approach. LogRhythm's impressive security intelligence platform, a leader in the Gartner SIEM Magic Quadrant, detects anomalies in real time with the ability to take immediate remediation and prevent high-impact threats. As a LogRhythm Services Authorized Partner, we provide you with this solution and thus proactive cyber protection.

Storage as a Service

State-of-the-art storage with the fastest all-flash technology, customized as a pay-per-use model or monthly fee, with defined expansion options, supplemented by capacity, performance, update & release management as well as regular service reviews!

Support Bundle

IT hardware, looked after by DTS Support, including maintenance & monitoring


User Helpdesk

DTS as the central contact point for all support inquiries, accessible via hotline, email, web frontend

Virtualization / SDDC

Server, client, network, storage virtualization as a core technology for “cloud” to enable and accelerate the delivery of services, applications & resources


Vulnerability Management Service

We offer the leading solution in the field of vulnerability detection and help you significantly to identify IT vulnerabilities quickly and effectively so that you can then fix them - refined with important DTS added value as a managed service!


    Let's have a talk!

    Get free and easy advice.


    Stefan Seidel
    Regional Director & Head of Sales - Technologies 5221 1013-024
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