DTS Managed Firewall Services
DTS Managed Firewall Services
The most effective protection against cyber threats starts with a modern firewall. It must be geared towards prevention and support an intelligent, integrated architecture. The leading Palo Alto Networks Next-Generation Firewalls (NGFW) have been the absolute leaders in this field for almost 20 years and are constantly setting new standards.
However, the firewalls themselves are only one essential aspect. Equally fundamental are the questions of who continuously checks and updates them, monitors them, carries out backups as well as recovery and implements important changes quickly and effectively.
Our Managed Firewall Services make exactly this possible, including numerous added service values. You benefit from clear communication channels, service levels, role assignments, the best combination of “proactive” and “reactive”, simple licensing and continuous support and reporting.
Let's go beyond Firewall!
Our Managed Firewall Services in detail:
Update Service
Updates are essential for security and correct functionality. With our Update Service, we ensure that the PAN-OS operating system, Panorama and GlobalProtect always remain on the versions recommended by us. We regularly check that they are up to date, evaluate all available updates as part of a release check and analyze their necessity and dependencies on other versions. We proactively and promptly install any necessary updates within a defined period outside of normal working hours. We also provide you with reports on the status of updates on your systems.
Change Management Basic & Advanced
The Change Management Service provides efficient support for the day-to-day management of Palo Alto Networks firewalls, Panorama and Prisma Access. In this way, we simplify and speed up your firewall administration considerably. We receive requests for desired changes and then implement them within defined execution times. This may involve, for example, creating, deleting or changing rules or policies, as well as VPN configurations or the provision of new VLANs, not to mention possible emergency changes - all including plausibility checks. The know-how of our certified experts ensures effective and reliable processing of change requests. In addition, our reports keep you informed about the implementation.
Configuration Backup
Automated storage of firewall and panorama configurations in a certified DTS data center - this is made possible by the Configuration Backup Service. If a system failure or other problems occur, the backup enables rapid recovery and ensures minimal downtime. This service includes both regular backups of the current configuration and direct 24/7/365 support in the event of a recovery.
Monitoring Basic
If your firewalls are not performant and continuously available, you cannot guarantee the necessary security. With Monitoring Basic, the most important parameters of Palo Alto Networks firewalls and Panorama are continuously monitored 24/7/365. The monitoring platform is also provided as a managed service from the German, certified DTS cloud. In addition, we inform you immediately and on a customer-specific basis by email, SMS or pager as well as in monthly reports based on defined priorities about corresponding alarms.
ASK IT: FAQ around the topic "Managed Firewall Services"
As part of the Managed Firewall Services, we take over all security-relevant operational tasks. These include regular firewall system updates, continuous monitoring, configuration changes, and the implementation of security-related adjustments to the rule set.
Additionally, system availability is monitored and safeguarded through backup and recovery processes as needed.
The firewalls are monitored around the clock to detect performance or security issues at an early stage. Anomalies are continuously analyzed and addressed directly when necessary.
This ensures that security policies are always adhered to and that potential network-level attacks are detected and thwarted early on.
When adjustments to firewall rules, VPN configurations, or network access are required, they are implemented via a defined change management process.
Requests are reviewed, evaluated, and implemented within clearly defined processes. This ensures that security policies remain up to date while also being controlled and transparent.
Under the Managed Firewall Services, we handle the ongoing operation of the firewall infrastructure, including monitoring, updates, and technical implementation.
Companies retain functional control over their security policies, while technical operations and implementation are managed as a service. This creates a clear separation between strategic management and operational execution.
The service completely relieves IT departments of the burden of operating the firewall infrastructure while ensuring a consistently high level of security.
Companies benefit from:
• continuous 24/7 firewall operation
• regular security updates and maintenance
• rapid implementation of rule set changes
• integrated monitoring and reporting
• high operational reliability through backup and recovery processes
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