DTS Support Bundle

Secure your investments: Have you invested in new hardware or would you like to extend the lifetime of existing systems to a maximum? Need fast recovery and top service? Don’t want to deal with ordering spare parts and repairs? Then the DTS Support Bundle is exactly the right thing for you.

The DTS Support Bundle takes the form of a service level agreement (SLA) for securing your hardware investment. If an item of equipment malfunctions, you are guaranteed prompt service by qualified personnel. Defective parts are exchanged free of charge and replaced with original parts from the manufacturer. Do you also have sites in Europe or even worldwide? With the DTS Support Bundle, we can also offer you a comprehensive service model for these locations as well. Our partners provide us with access to 1,500 technicians worldwide allowing us to also be able to offer a central service concept. Talk to us today.

The DTS Support Bundle includes:

Hardware
Server, blade and storage systems, printers (from workplace printers to large printing systems), scanners, laptops, desktops, routers, switches, robot systems/libraries incl. drives and much more. All manufacturer independent and end-of-life.

At a Glance:

  • Transparency: One agreement for all manufacturers
  • Dynamics: Amendment of the service level possible during the term of the agreement
  • Consolidation: Variable agreement terms enable current agreements to be amended
  • Quality: Services undertaken out by DTS or a qualified partner
  • Investment protection: Service beyond the end-of-life
  • Cost savings: Average of 30%
  • Multilingual call center in Germany
  • Warranty extension reinsurance

What service levels are available?

From 5 x 9 Next Business Day (fault handling Monday to Friday, 08:00-17:00 - latest start on-site fault repair next working day) to 7 x 24 (fault handling Monday to Sunday, 24 hours/day, guaranteed recovery time: e.g. 4 hours after fault notification was received), all combinations possible with HP hardware.

Contact

Stefan Seidel
Regional Director &
Head of Sales - Technologies

+49 5221 1013-024

stefan.seidel (at) dts.de