Whether project-related or during operation, we are at your side with advice and action through our Helpdesk and Service department at any time. You decide how much support you need. And if you encounter hardware problems, our service technicians are there to help you as a customer directly on site. Of course, we can also localize, analyze and remedy errors quickly and efficiently remotely. Through our User Helpdesk team manned by IT specialists we also offer your users optimal support. We can even take over first-level support for you to quickly and efficiently resolve the problems your users encounter.
Our DTS Helpdesk solution secures an cost-efficient service of consistently high quality. You can choose between whether you want to use our on-site Helpdesk service or whether you want our specialist technicians from DTS Systeme GmbH to look after you using remote maintenance. Thanks to the tools and processes we use, we achieve a high level of customer satisfaction. Our specialists narrow down problems immediately and solve them as quickly as possible.
The Benefit to You
We offer you fast and efficient support in user questions and issues relating to hardware over our hotline manned by trained IT staff. If the customer already has a professional user Helpdesk and only tips are to be covered, inquiries are processed and returned directly to the customer UHD by email. If questions cannot be answered over the Helpdesk, a technician will come and solve the problem directly on site on request.
DTS Helpdesk Services
DTS User Helpdesk Services
We also offer a wide variety of training options for all our solutions. Whether through individual workshops for your administrators and employees to ensure professional support for your central IT or as training courses for your end users to familiarize them with the latest technologies and options available We give you the power to take over. Contact us today.
DTS Support Bundle
Secure your Investments
Have you invested in new hardware or would you like to extend the lifetime of existing systems to a maximum? Do you need fast recovery and a top service? You don’t want to have to deal with ordering spare parts and repairs? Then the DTS Support Bundle is perfect for you.
The DTS Support Bundle takes the form of a service level agreement (SLA) for securing your hardware investment. If an item of equipment malfunctions, you are guaranteed prompt service by qualified personnel. Defective parts are exchanged free of charge and replaced with original parts from the manufacturer. Do you also have sites in Europe or even worldwide? With the DTS Support Bundle, we can also offer you a comprehensive service model for these locations as well. Our partners provide us with access to 1,500 technicians worldwide allowing us to also be able to offer a central service concept. Talk to us today.
The DTS Support Bundle includes:
Server, blade and storage systems, printers (from workplace printers to large printing systems), scanners, laptops, desktops, routers, switches, robot systems/libraries incl. drives and much more. All manufacturer independent and end-of-life.
Software updates and telephone or remote support for operating systems and various standard software (also for switches and storage systems, for instance).
At a Glance:
What service levels are available?
From 5 x 9 Next Business Day (fault handling Monday to Friday, 08:00-17:00 - latest start on-site fault repair next working day) to 7 x 24 (fault handling Monday to Sunday, 24 hours/day, guaranteed recovery time: e.g. 4 hours after fault notification was received), all combinations possible with HP hardware.
Regional Director & Head of Sales -
+49 5221 1013-024