DTS Managed Firewall Services

Today's rapidly growing threat landscape demands constant attention as well as more intelligent and more responsive services for your IT security.

See more & detect more - faster reaction and better security thanks to our DTS Managed Firewall Services. In addition, we guarantee you the fully constant availability and optimization of your IT systems.

      DTS Managed Firewall Services offer you the following advantages:

  • 24/7 operation without any staff outlay for you
  • Immediate response to threats by certified experts with years of experience
  • Seamless monitoring
  • Automatic and detailed reporting
  • Elimination of expensive training and certification measures
  • Clearly defined services and costs
  • Focus completely on your core tasks
  • Overview of the systems and applications monitored
  • Always up to speed on potential security risks
  • 24/7 DTS Helpdesk
  • 24/7 Security Operations Center (SOC)
  • Maximum control over your network

DTS Managed Firewall Services contain the following components:

DTS Next Generation Firewall (NGFW) Basic Administration
DTS NGFW basic administration includes the following services:

  • Policy support

    • Configuration
    • Plausibility check on changes

  • General support

    • VPN configuration
    • Support in implementing PAN-OS updates/fixes

DTS NGFW Basic Administration also comes with an option for including a hardware appliance.

DTS Next Generation Firewall (NGFW) Backup Support
DTS NGFW Backup Support includes the following services:

  • Daily backup of the appliance configuration
  • Support with recovering the configuration

    • 1-hour remote recovery assistance

DTS Next-Generation Firewall (NGFW) Health Check
The DTS NGFW Health Check includes the following services:

  • Active monitoring of the appliances with DTS Monitoring

    • Setup of monitoring including notifications when error messages occur

  • Quarterly review

    • Best practice assessment of the policy incl. evaluation and suggestions for improvement

  • Operating system check (PAN-OS)
  • Recommendations regarding upgrade to new releases

    • Recommended PAN-OS release
    • Recommended GlobalProtect release
    • Recommended User ID Agent release

  • Permanent technical contact for PAN-OS and BPA controls

DTS Threat Response and Reporting Service
How do you stay up to date about known and unknown threats to your organization? How can you ensure that you identify known and unknown threats quickly enough for countermeasures to be taken immediately? The next-generation firewall from Palo Alto Networks brings you one step closer to a protected IT infrastructure. However, the threat transparency acquired entails effort in turn, in which we provide you with support as a partner with our 24/7 managed firewall services in every area.

Our unique team at the DTS Security Operations Center (SOC), which is manned around the clock by security analysts, allows us to offer you the following services for the Palo Alto Networks firewalls you have in place:

  • Summary of high risk threats

    • A report every day
    • Detection of traffic anomalies
    • Deployment of dashboards and more. Threat statistics
    • 5-week retention period for the log files
    • Examples of a high risk threat:

      • Outbound command and control traffic
      • Permitted inbound traffic from suspicious sources
      • Repeated DDoS attacks     

  • Weekly summary of all relevant threats


Alexander Wyrwol
Head of Sales - Cyber Security

+49 5221 1013-741

alexander.wyrwol (at) dts.de